FAQ

You can check your order status through the order confirmation email. Once your order has been shipped, you will receive an additional email containing your tracking number and shipping updates.

If your order has not yet been shipped, we can assist with changes or cancellation. Please contact us as soon as possible via chat or at contact@vinopie.com.

We accept PayPal and major credit cards through Eximbay.

To ensure safe delivery, each order can include up to:

12 × 2P Cases (Duo)
6 × 4P Cases (Hybrid)
4 × 6P Cases (Max)

If you’d like to order a larger quantity, please contact us at contact@vinopie.com or via chat, and we’ll be happy to help!

Yes. We ship to most countries worldwide. Shipping availability and rates are calculated automatically after you enter your shipping address at checkout.

Shipping costs are calculated automatically based on your destination and the size of your order. Simply enter your shipping address at checkout to view the exact shipping cost before payment.

Estimated shipping starts from:

Asia — from USD 5
Outside Asia (Europe, UK, Oceania & the Americas) — from USD 10

The final shipping cost is calculated at checkout based on your destination and the items in your order.

Orders are typically dispatched within 3 business days. Delivery times vary depending on your destination. If there is any unexpected delay, we will notify you in advance.

International orders may be subject to customs duties, import taxes, or other fees determined by your country's customs authority. These charges are the responsibility of the customer.

Please contact us at contact@vinopie.com within 14 days of receiving your order. Once we review and confirm your request, we'll send you return instructions. Full details are available in our Returns & Refunds policy at the bottom of the page.

We do not offer direct exchanges. If your item is damaged, defective, or incorrect, we will review your request and provide an appropriate solution, such as a replacement, refund, or store credit. If you would like a different item, please return the original item (if eligible) and place a new order.

Please contact us at contact@vinopie.com as soon as possible with your order number and photos of the product, packaging, and shipping box. After reviewing the details, we’ll arrange the best resolution, which may include a replacement, refund, or store credit.

Please refer to our Compatibility Guide available at the bottom of the page. If you're still unsure, simply let us know your wine glass brand and model, and we'll be happy to help.

Replacement inserts are available for selected models. You can check availability on the product page for your wine glass brand. If you cannot find the insert you need, please feel free to contact us.

We do not currently offer custom insert manufacturing. However, we are continuously expanding compatibility with new wine glass models and appreciate your suggestions.

For wine glass cases, gently wipe the surface with a soft, slightly damp cloth when needed. Avoid machine washing, soaking in water, or prolonged exposure to excessive heat or direct sunlight.
For other products, please refer to the Care Guide provided with each product. If you have any questions, feel free to contact us anytime.