Refund policy

Last Updated: June 22, 2026

At VINOPIE, we want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

1. Returns

You may request a return within 14 calendar days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging
  • Include all accessories, complimentary gifts, samples, and components originally provided

Returns that show signs of use, damage caused by the customer, or missing components may not be eligible for a refund.

Customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.

2. How to Initiate a Return

To request a return:

  1. Contact us at contact@vinopie.com within 14 calendar days of delivery and provide your order number and reason for return.
  2. If the item is incorrect, defective, or damaged during transit, please also provide photographs of:
    • The product
    • The product packaging
    • The shipping box
  3. Once your request has been reviewed and approved, we will provide return instructions and the designated return address.
  4. Securely package the item and arrange the return shipment through a carrier of your choice according to the provided instructions.

Returns sent without prior authorization may not be accepted.

3. Refunds

Once the returned item is received and inspected, we will notify you regarding the approval status of your refund.

If approved, a refund will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider or card issuer.

Product Inspection

All VINOPIE products undergo quality inspection prior to shipment.

Returned items are subject to inspection upon receipt. Refunds or replacements may be denied if the product shows signs of use, intentional damage, misuse, modification, or damage occurring after delivery.

VINOPIE reserves the right to determine whether a product qualifies for a replacement, refund, store credit, or other resolution in accordance with this policy.

4. Return Shipping Costs

Customer-Initiated Returns

If you are returning an item due to a change of mind or personal preference, you are responsible for all return shipping costs.

Original shipping charges are non-refundable.

Incorrect, Defective, or Damaged Items

If an item is confirmed to be incorrect, defective, or damaged during transit, VINOPIE may, at its discretion, provide a replacement, refund, or store credit, as appropriate.

Any approved replacement shipment will be provided at no additional cost to the customer.

5. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a new order.

6. Customs Duties and Taxes

For international orders, customers are responsible for any import duties, taxes, customs fees, or other charges imposed by their local authorities unless otherwise stated.

These charges are non-refundable.

7. Contact

If you have any questions regarding returns or refunds, please contact us at:

contact@vinopie.com